International Journal of Information Management publication
Our colleague Mar Alonso Almeida is one of the authors of the paper titled "CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services", recently published in the Elsevier International Journal of Information Management.
Here are some of the highlights of the paper:
- The study validates a scale to assess the perceived quality of collaborative consumption.
- Second order construct that includes platform quality, peer provider and other customers’ interaction dimensions are considered.
- Quality relies on the web encounter experience and the supplier contact experience.
In order to access a view-only open access copy, you can use this author personalised link.